The Canadian Membership Caucus is for the Canadian membership of the American Association for Justice (AAJ) to share information respecting the rights of Canadians in the civil justice system and other national legal issues, to provide legal education relevant to Canadian members in conjunction with AAJ Conventions and to further the objectives of AAJ through the Canadian Membership Caucus.

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Self-Paced Online

Proactive Client Communication Strategies that Protect Your Practice and Drive Satisfaction

Published by Workers Injury Law & Advocacy Group
and Canadian Caucus of AAJ
Learning Objectives
  • Diagnose risk drivers for breakdowns in client communication can lead to bar complaints and malpractice exposure
  • Mapping those risks to specific stages of the case
  • Set a communication standard with evidence based cadence and channels for “proactive updates”
  • Implement scalable systems to deliver regular, professional communications with templates adaptable by practice area
  • Establish metrics and a feedback loop to refine communication practices and demonstrate impact on client satisfaction and complaint reduction





Summary

A lawyer’s failure to communicate with clients is one of the leading causes of bar complaints and malpractice exposure. Ed Lazarus and Chuck Haskins will teach you how to improve your client communication by diagnosing risk drivers for breakdown in client communications and mapping those risks to specific stages of the case. They will cover how to set a communication standard and channels for “proactive updates” even when little is happening in the case; how to evaluate and select practical tools to deliver regular, professional communications with templates adaptable to your practice area; and how to measure and improve client satisfaction, reducing bar complaints and malpractice exposure.

SWOD-26348

Presenters
Chuck Haskins
Partner - Cullen, Haskins, Nicholson & Menchetti, P.C.

Charles G Haskins Jr. is a graduate of the University of Illinois and received his Juris Doctorate, with distinction, from... Read More

Ed Lazarus

Ed Lazarus is a partner in the trial strategy firm Winning Works, co-author of Winning Case Prep-aration (Trial Guides,... Read More


Originally Published
November 20, 2025

Program Titles and Supporting Materials
This program contains the following components:

  • Media Files
  • Proactive Client Communication Strategies that Protect Your Practice and Drive Satisfaction - Video

  • Downloadable Files
  • Proactive Client Communication Strategies that Protect Your Practice and Drive Satisfaction - Handout

How To Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

Credit
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

 Click on jurisdiction for specific details  
AZ, CA, DE, FL, GA, KY, MO, MT, NC, NH, NM, OK, OR, SC, TX, UT, WI, WY


Refund Policy
SeminarWeb and Canadian Caucus of AAJ programs are non-refundable.

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